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is the best place to buy products online. We stand behind our products
and guarantee your satisfaction with every order. Unlike most sellers,
we do NOT charge any restocking fees on returned product.
Within 30 days of your purchase, send the fixture back un-installed and
in the original packaging, and you will get a full refund (less
shipping)!Rugs also carry no re-stock fee.
The following items may be returned for a refund:
Rugs and lighting.com is not responsible for any labor costs, which
occur as the result of the installation of wrong or defective parts.
Clearance items will be marked down, and may not qualify for return
If you purchase a special order item by contacting or calling our toll-free number it may not
be returnable or may be subject to a restocking fee. When you call, a
sales associate will notify you of any applicable return charges.
We can process returns and refunds only for items purchased from www.Rugsandlighting.com
. To receive a refund, all returned merchandise must be in resalable
condition, free from scratches and defects.Rugs should be
You can also cancel items that have not been shipped yet. To cancel
an order that has not yet shipped, please call our customer service
department immediately. Once an item or an order has been shipped it
cannot be canceled, and you will have to process a general return upon
receipt of same.
Follow the simple directions below to make your return by mail:
We will notify you via e-mail of your refund once we have received and processed the returned item.
We will do our best to process the return quickly. Please allow 5-10
days for processing. Refunds will be credited to the original purchasing
credit card account number only.
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