Shipping & Handling
We offer free ups ground shipping on all orders to anywhere in the contiguous 48 States.(over $50,all lights ship free as well)
www.Rugsandlighting.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order. Unlike most sellers, we do NOT charge any restocking fees on returned product. Within 30 days of your purchase, send the fixture back un-installed and in the original packaging, and you will get a full refund (less shipping)!Rugs also carry no re-stock fee.
The following items may be returned for a refund:
- Defective merchandise.
- Rug that was not shipped correctly.
- Merchandise that has not been installed.
Rugs and lighting.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. Clearance items will be marked down, and may not qualify for return unless defective.
- Returns can be made within 30 days of receiving your product(s).
- Exchanges can only be made within 30 days of receiving your product(s).
If you purchase a special order item by contacting or calling our toll-free number it may not be returnable or may be subject to a restocking fee. When you call, a sales associate will notify you of any applicable return charges.
We can process returns and refunds only for items purchased from www.Rugsandlighting.com . To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects.Rugs should be clean,un-soiled.
You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return upon receipt of same.
Returns Via E-Mail
Follow the simple directions below to make your return by mail:
- Contact our returns department by telephone to process your return and receive an RMA (return merchandise authorization) number. Once you have set up your return by phone you will be e-mailed an RMA number within 2-3 business days. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RMA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RMA number, your return could be subject to additional restocking fees and could delay your credit.
- Include all original packing materials, manuals and accessories with the product to avoid any additional fees. It is recommended to return products in an outer protective box to ensure protection of original packaging materials.
- We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
- You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
- Items received past the return period plus reasonable shipping time may not be processed. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
We will notify you via e-mail of your refund once we have received and processed the returned item.
We will do our best to process the return quickly. Please allow 5-10 days for processing. Refunds will be credited to the original purchasing credit card account number only.